I like to keep things simple. I also hate to see my order total increase with shipping charges at the end of an online purchase. For these reasons, I offer free shipping on my website to the continental United States. No surprises. If you purchase one item or nine items, there is no shipping charge.
This may have to change in the future, but I intend to keep this policy in place as long as I can.
Average order lead time for in-stock items is 1-3 days to process and ship. Shipping time can vary based on your location. In most cases, I conservatively estimate shipping time to be 7-10 business days. You will receive a tracking number to better estimate your order's ship time once it is in transit. If you need an item sooner, please send me a message before placing your order and we can review your options together to find the right one for your situation.
The lead time for custom made lamp shades is currently 3-4 weeks, and they cannot be expedited at this time. I have too many outstanding orders at any given time, and to let one order 'jump the line' disrupts my ability to keep all the orders going out the door on time. Additionally, parts need to be ordered for custom sized lamp shades, and I can't always control how quickly I receive my supplies.
Shipping & Tracking
I use USPS and Fedex shipping to find the fastest and most cost effective shipping options for your order. Insurance and a tracking number are included with these shipping services. I will notify you with tracking as soon as your order is in the mail.
Shipping quotes are for shipping within the contiguous United States. Looking for shipping to Alaska, Hawaii, or for international shipping options? Please send me a message that includes the item(s) that interest you, and I will get back to you with a shipping quote.
Can't Find Your Order Information
If you do not receive an email from us, please check your email's spam inbox before sending us an email. If your order is experiencing a delay, you should receive an email from us with updates to your order status. If there is no email to be found, please send me a message so I can get the issue sorted out.
Trouble Deciding or Considering Custom
Some things are just difficult to buy online. Sometimes, you need to experience the colors/textures/smells in real life to decide if it's right for you. I've been there. Head over to the Contact Me page, and let's discuss. In most cases, I can send swatches in the mail, get you more photos of the product you are considering, or clarify details that may seem unclear.
Help Finding the Correct Size for Your Shade
I'm currently working on some helpful tips and tricks for sizing the right shade for your lamp base, but it's hard to beat seeing a mock up to visualize the different options. For now, the best thing I can offer is my one-on-one help. Please visit my Checklist page to see what information I need to help you find the perfect size. Next, send me a message via my email kristanhyde [@] gmail.com or my Etsy page with your photo and dimensions, and we can go from there.
In most cases, returns or exchanges are only allowed on items damaged in shipping. That being said, I want you to be happy with your purchase, so if there are any issues/questions/concerns, contact me and I'll see what we can do.
Did I miss anything? Let's chat.