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FAQ


Lead Time

 

Average order lead time is 1-3 days to process and ship. Shipping time will vary on your location, and has been known to vary more substantially in the last few months. I conservatively estimate shipping time to be 7-10 days. You will receive a tracking number to better estimate your order's ship time once it is in transit. If you need an item sooner, please send me a message before placing your order and we can review your options together to find the right one for your situation.

  

Shipping & Tracking

I use USPS and Fedex shipping to find the fastest and most cost effective shipping options for your order. Insurance and a tracking number are included with these shipping services. I will notify you with tracking as soon as your order is in the mail.

Shipping quotes are for shipping within the contiguous United States. Looking for shipping to Alaska, Hawaii, or for international shipping options? Please send me a message that includes the item(s) that interest you, and I will get back to you with a shipping quote.

Ud Form orders are shipped via USPS or Fedex. You'll be notified with tracking information as soon as your order has shipped. Most orders are processed and shipped within 1-3 days. If you do not receive an email from us, please check your email's spam inbox before sending us an email. If your order is experiencing a delay, you should receive an email from us with updates to your order status.

 

Our quoted shipping charges are for the contiguous United States only.

Shipping to Alaska, Hawaii, or internationally? Please send me a message.

 

Trouble Deciding or Considering Custom

Some things are just difficult to buy online. Sometimes, you need to experience the colors/textures/smells in real life to decide if it's right for you. I've been there. Head over to the Contact Me page, and let's discuss. In most cases, I can send swatches in the mail, get you more photos of the product you are considering, or clarify details that may seem unclear.

 

Returns

Because of the made-to-order nature of this product, returns or exchanges are only allowed on items damaged in shipping. That being said, I want you to be happy with your purchase, so if there are any issues/questions/concerns, contact me and I'll see what we can do.

 

Did I miss anything? Let's chat.